What measures should be taken to improve customer experience

A well-executed recall strategy can be an efficient part of the strategy dedicated to customer experience

According to Interactive Intelligence Group Inc. (Nasdaq: ININ), global supplier of software solutions and services developed to improve customer experience, the best options for companies that do not wish to keep their clients on hold on the phone are registering the request to be recalled, for calls on hold, and the possibility to select a timeframe in which to be recalled, for scheduled recalls. The two options could be offered to customers within the same phone interaction.

For more details, please see the Romanian version of the article, here.