loader

articles

58 results (tag: customer experience)

Deloitte survey: marketers are looking to hire talent with more analytical skills, as data becomes more important for their strategies

The analytical expertise is becoming more important than creative skills in most of the…

2022, the year when resilience meets agility

Authors: Constantin Magdalina, Emerging Trends & Technologies Expert, Valoria; Dumitru…

Welcome to the future! It is the digital year 2025

Now more than ever, companies have had to promote, sell and connect with customers…

INTRAROM SA
Tremend celebrates 16 years in business and estimates a 30 million Euros turnover by the end of 2021

With dozens of new clients added to its portfolio in 2021, from various industries…

To BePM or not to BePM?

Opinion article by Andrei Paraschiv, Senior Manager Consulting, Deloitte Romania

EY Study: The rise of the “omnisumer” offers energy providers an opportunity to create a sophisticated customer experience

The “omnisumer” is a person or business entity who participates in a dynamic energy…

ERNST & YOUNG…
Decoding the digital home: physical retail remains essential for many consumers, despite accelerating digitization

Despite the sustained effort to communicate the benefits of new technologies and digital…

ERNST & YOUNG…
Organizations That Migrate to Cloud Primarily as a One-Time Cost Savings Activity  Risk Missing Out on Competitive Advantages, Accenture Report Finds

Those achieving the most with cloud — “Continuum Competitors” — treat cloud as an…

McKinsey & Company: 4.1 million Romanians started using digital services since 2019

Up to 2.5 million digital users plan to reduce their online activities after the…

Nearly half of global CEOs don’t expect to see a return to ‘normal’ until 2022: KPMG study

CEOs are shifting their plans to transform their operating model once again and be…

KPMG ROMANIA SRL
McKinsey & Company Romania: Romanian clients perceive their experience with companies as flat

An one-point improvement in customer experience can lead to a 20-percentage point increase…