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58 results (tag: customer experience)

SAP Report: Users of the major content platforms are increasingly relying on their   recommendations

The percentage of products and services purchased on the basis of AI algorithm recommendations…

SAP ROMANIA SRL
Consumer-oriented companies risk losing relevance in the absence of bold transformation plans

Companies must move from protecting the traditional model to building their future business.

ERNST & YOUNG…
Big data needs a big re-think: consumers are more anxious, but businesses can restore trust with greater transparency

Global KPMG study of 25,000 consumers reveals that we are embracing new technology, but…

KPMG ROMANIA SRL
Romanian industries facing or fearing AI?

Change is one of the biggest fears humanity has developed. Leaving our comfort zone…

Deloitte Global CIO 2018 Survey: Looking beyond the digital age

Approximately 10% of the interviewed organizations are positioned as part of the digital…

Deloitte CIO Survey: The interest in emerging technologies is growing in Romania

The demand for cyber security specialists and data analysts is growing, according to this…

KPMG Unveils Me, My Life, My Wallet: A New Customer Engagement Framework that Identifies What Drives Today’s Multi-Dimensional Consumer

A new approach from KPMG’s Global Customer Center of Excellence and KPMG Innovation Labs…

KPMG ROMANIA SRL
Which are the most client centric industries in Romania?

In the digital era, consumer experience decides the business champions. Companies that…

The New Contact Center - Plantronics research shows how better audio impacts the bottom line

Research published by Plantronics in collaboration with key global market examiners suggests…

Customer relationship – a never ending story

A new chorus has cast a spell over the business world: "customer relationship"

Cross-border e-commerce is one of the fastest growth opportunities in retail, according to DHL report

Cross-border online retail predicted to grow at twice the rate of domestic e-commerce…

Working Today on the Trends of Tomorrow!

Internet of Things (IoT) for Business is now turning into reality and it proves…

BEARINGPOINT SRL