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Now more than ever, companies have had to promote, sell and connect with customers from anywhere, through digital channels they know and trust.
The customer experience (CX) has seen an accelerated evolution of digital adoption in the last 18 months. An explosion in demand for digital products and services propelled the industry four years earlier than we thought it would be in terms of adopting digitalization.
For more information, please see the Romanian version of the article, here.
