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58 results (tag: customer experience)

Customers remain the core of our business, in the air and on the ground

We measure our profit growth through our contribution to the economic and social development…

EY Study  : cybersecurity determines the CFO and the Director of IT to work more closely

The CFO-CIO relationship is becoming closer and more collaborative. But there are two…

ERNST & YOUNG…
What measures should be taken to improve customer experience

A well-executed recall strategy can be an efficient part of the strategy dedicated to…

Over 80% of the customers who are trying to reach a company’s contact center are put on hold

In order increase the client’s level of satisfaction, at a global level, more and…

Failure to adapt to new technology is the number one risk facing telcos

Telecommunications operators (telcos) must reposition their business models and adapt…

ERNST & YOUNG…
Innovation efforts falling short despite increased investment

Despite increased business investment in innovation, only 18 percent of executives believe…

The butterfly effect of innovation

Innovation is about processes by which organizations generate ideas and capitalize on…

ERNST & YOUNG…
Managing risk of the life sciences companies in the digital world

The demand for reliable, health-related information grows unabated. Without debate, digital…

ERNST & YOUNG…
Innovation a top priority for business

CEOs in CEE put less emphasis on innovation than their peers in other regions

WDS, a Xerox company: Predictions for wireless trends in 2013

WDS, A Xerox (NYSE: XRX) company, a specialist in customer experience management solutions…