Intracom, the Romanian subsidiary of Intracom Telecom, has been awarded with "Best Partnership for Large Enterprises Award" with Genesys at the Contact Centers Awards Gala, a unique annual event in Romania bringing together people and companies in the Customer Experience industry.
Intrarom and Genesys have supported Romanian companies in building a better customer experience through an efficient integration of applications and functionalities by using the most advanced technologies that exceed customer expectations.
"The long-term successful collaboration between Intrarom & Genesys has helped both companies in Romania grow and led to deployments of Large Contact Centers in the Telecom, Banking & Finance and Utilities sectors. In view of these significant customer insights, Intrarom wishes to extend its successful partnership with Genesys in the field of customer experience, addressing the new vertical and introducing the latest technology together with the highest technical expertise " said Mihai Ionescu, Commercial Director, Intrarom.
Apostolos Kemos, Sales Manager for Central and Southern Europe at Genesys, added: "Genesys is truly proud to introduce the award-winning PureCloud solution to the Romanian market. The Genesys ™ PureCloud ™ all-in-one architecture enables companies of any size to perfectly consolidate contact center infrastructures and business communications infrastructure to reduce complexity, simplify administration, improve efficiency, and reduce total operating costs by installing the solution in cloud. Together with Intrarom we bring a last generation of customer experience to the market. "
Intrarom Telecom is one of the most important integrators of Contact Centers in the Balkans over the last 20 years.
In order to serve its customers and provide a unique customer experience (CX), the group of companies complements the Genesys Contact Center portfolio with a comprehensive set of professional services including consulting, design, implementation, configuration / parameterization, customization, integration with third-party testing and development.