Intrarom, the Romanian subsidiary of Intracom Telecom, has been awarded the "Excellence in CX Transformation through Cloud Solutions" award for the successful migration of PPC Romania's contact center to the Genesys Cloud platform. This recognition marks an important milestone in optimizing the call center experiences of utility customers in Romania.
PPC Romania's implementation of Genesys Cloud helps the organization streamline and improve the efficiency of its call center operations, ensuring more accessible and faster services for customers through the support platform. PPC Romania now has a unified cloud-based platform, enhancing operational efficiency, simplifying complexity, and enhancing customer engagement through omnichannel capabilities, an integrated employee experience, native AI, and end-to-end customer experience optimization.
Marulis Paun, Director of Business Digital Platforms at PPC Romania: "We are proud to be able to offer our customers a more fluid and relevant experience with the help of the Genesys Cloud platform. This achievement was made possible thanks to the close collaboration and dedication of our teams, who worked alongside our trusted partners, Intrarom and Genesys. Together, we have successfully implemented a reliable cloud platform that will accelerate innovation".
"Our success was only possible thanks to the active involvement and collaboration with our valued customer, PPC Romania," said Spiros Giannitsopoulos, CEO of Intrarom. "Their deep commitment at both the business and technical levels—through governance, execution, and active participation—was essential to ensuring the project was delivered on time and with tangible results".
The Romanian Contact Center Awards are the premier annual event honoring outstanding achievements in customer experience and contact center innovation across Romania. This distinction underscores Intrarom’s leadership in delivering cutting-edge cloud contact center technologies and sets a benchmark for organizations seeking to transform their customer service operations.
About Intrarom
Intrarom, a subsidiary of Intracom Telecom, has constantly consolidated its position as major vendor on the Romanian Telecommunications Market. The company employs 280 professionals on an industrial area of 33,000 sq.m. Sustained by a solid infrastructure of 30 million euros investment, Intrarom’s experience covers the following lines of business: turn-key solutions for telcos, integrated IT&C solutions for Public Sector, tailor-made applications for enterprise, utilities and banking sector, multi-vendor support and field maintenance, and telecommunication systems manufacturing. For more information, please visit www.intrarom.ro.
