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The new regulatory requirements regarding digital customer enrollment channels require changes in bank processes and procedures. What are the challenges?

Copyright © Dimitrios Goranitis & Andrada Tanase & Meral Caiali - Deloitte Consultanta

The new regulatory requirements regarding digital customer enrollment channels require changes in bank processes and procedures. What are the challenges?

DELOITTE CONSULTANTA SRL

9 May 2023

Opinion material by Dimitrios Goranitis, Global Regulatory Risk Leader for the financial services sector, Central Europe Leader for the financial services sector, Andrada Tanase, Risk Management Consulting Director, Meral Caiali, Risk Management Consulting Manager, Deloitte Romania

After the resounding success obtained in retail, technology, media and communication, the activity of remote enrollment of customers is starting to gain ground among credit and financial institutions, a field in which offering this option to a customer is a complex approach, due to strict regulations.

For more information, please see the Romanian version of the article, here.

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Tags : regulatory requirements regarding digital customer enrollment , remote enrollment of customers

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