The survey shows that people expect further price increases and are looking for ways…
Author: Alina Fanita, CEO and Partner, PKF Finconta
The analytical expertise is becoming more important than creative skills in most of the…
PwC ECE will continue its investments in strengthening customer services: extended audit,…
Author: Gabriela Streza, Business Development Director, Valoria
An one-point improvement in customer experience can lead to a 20-percentage point increase…
PwC’s projections show that 5G technology, used in conjunction with investments in artificial…
Author: Alina Fanita, Partner, PKF Finconta
Helping retailers deliver exceptional personalisation and customer service, Intelistyle…
In an age of fast changing trends, luxury goods companies are caught between satisfying…
Eight in ten customers (83%) believe that trust is the first emotional metric that…
72% consider understanding client needs as the main value that supports customer focus…
