loader

articles

42 results (tag: customer service)

25% of Romanian consumers declare that they have never received a superior quality service

'The superior services experience' analysis, conducted by Customer Focus and EY, explores…

ERNST & YOUNG…
Over 80% of the customers who are trying to reach a company’s contact center are put on hold

In order increase the client’s level of satisfaction, at a global level, more and…

Failure to adapt to new technology is the number one risk facing telcos

Telecommunications operators (telcos) must reposition their business models and adapt…

ERNST & YOUNG…
The need to move forward

It has been more than four years since we started to use in Romania…

Building Project Intelligence across the Enterprise

Headquartered in Charlotte, North Carolina, in the Southeastern U.S., Piedmont Natural…

Eurozone Forecast Autumn edition

The uncertainty continues. While progress in Europe has been made, we have not yet…