On 5 August the transition period will start, during which clients with lending products will continue to be serviced by RBS Romania on behalf of UniCredit Tiriac Bank until 15 September, when the transition process will be finalised. The clients who only hold current account products, deposits and linked services have already been successfully migrated to UniCredit Tiriac Bank, following their expressed consent.
“The steps we have taken so far in the transfer process of RBS clients prove the choice is beneficial for all parties involved. We would like to thank clients for the confidence and demonstrate we are a trustworthy partner, by offering them competitive services and products, ample experience and well-trained advisors, with the help of an ample network and a high quality Call Center. Also, our bank has a development strategy for the Retail market and the necessary resources to continue to grow with our customers”declaredRasvan Radu, CEO UniCredit Tiriac Bank and Country Chairman of UniCredit in Romania.
“As nearly all of our clients expressed their consent to the migration of their accounts to UniCredit Tiriac Bank, our belief was strengthened that we took the best decision by selling our Retail and Royal Preferred banking business to UniCredit Tiriac Bank. We will continue to serve all customers well during the transition period which will be completely finalised on 15 September. In what concerns the business strategy of RBS in Romania, we will continue to be a fully focused corporate bank offering competitive, cutting-edge products in Transaction Services and Global Markets to our chosen client segment of premium international and large corporate and institutional clients”said Henk Paardekooper, President and Country Executive of RBS Romania.
Both RBS Romania and UniCredit Tiriac Bank are committed to continuing to ensure a smooth transition of customer accounts. All customers were kept fully informed of the transfer process and its timing. On transfer, clients will be able to benefit from UniCredit Tiriac Bank’s, respectively UniCredit Consumer Financing’s enhanced retail product and services offering. For more information, the clients who used to have only current account products, deposits and linked services with RBS Romania, can call the UniCredit Tiriac Bank’s Contact Center at +40 21 200 20 20 (Romtelecom network) or +4037 263 70 20 (Vodafone network). All other clients can call RBS Phone Banking, at +40 21 20 20 800, available 24/7.
