"Outsourcing the collection process has an impact on the business sector, on the process for the recovery of claims but also on the team. There are advantages of outsourcing: a higher rate of claims recovered, a better productivity of the team which can focus its efforts on the basic activity, the protection of the brand. There are also risks assumed by default, such as a lower control over the entire process of collection", stated Cristina Gheorghe-Coros, Senior Business Consultant, Customer Service School during the 6th edition of the Credit Risk & Debt Collection Forum.
The event, organized by Conference Arena, member of Marketing Insiders Group, took place on January 26, at JW Marriott Bucharest Grand Hotel.
For more information, please see the Romanian version of the article, here.
