We have turned training into one of the few areas within the company where we still confuse activity with results. We know how many people attended, how many training days we purchased, and the cost. We even know how satisfied the participants were at the end. But when the time comes to answer the question "what has changed?", the answer becomes far less precise.
This is not a criticism of companies. It is the result of a way of operating that became automatic long ago, and...
For more information, please see the Romanian version of the article, here.
