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According to Interactive Intelligence Group Inc., a global provider of software solutions and services developed to enhance customer experience, companies in the financial, banking and insurance communicate with customers through mobile applications more often than companies in other industries, but this will change in a few years
This estimate is confirmed by the strategic review "The Future of Enterprise Communications from the Customer Perspective" by Frost & Sullivan, showing that in the next two years, the manufacturing sector will be a leader in using mobile applications.
For more information, please read the Romanian version of the article, here.
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