PRO BUSINESS COMMUNICATION SERVICES SRL

PRO BUSINESS COMMUNICATION SERVICES is a dynamic company whose core competence lies in direct marketing and IT outsourcing. We run multi-channel (phone, mail, email, fax) marketing campaigns via our contact center. Since our inception in 2005, we have established ourselves as specialists in outbound and inbound telephony services. Inbound services: - Infoline / Hotline - Helpdesk - Technical support - Customer care Outbound services: - Telemarketing - Lead generation - Telesales - Database updating - Market research - Telephone surveys - Soft collection Our technical solution employs advanced technologies that include IVR (interactive voice response), ACD (automatic call distribution), CTI (computer-telephony integration), LCR (least cost routing), predictive dialing, call recording and live call monitoring. We are experienced in providing IT and business process outsourcing services. Our key customer industries include IT&C, financial services, business information, business consulting, media & advertising, events and conferences, transport and real estate.