ArticlesCompetitive Benchmarking: How to Spot Gaps and Drive Smarter Growth
ArticlesDeloitte study: eight out of ten commercial real estate companies expect revenue growth in 2026
ArticlesTop 100 City Destinations Index 2025: Driving Growth and Innovation
ArticlesThe competitive advantage that transforms your business
Articles2026 consumer trends and industry insights [Webinar]
InterviewsPUTTING ROMANIAN CORPORATE COMPANIES ON THE INTERNATIONAL BUSINESS SCENE
InterviewsOUR EDGE WILL COME FROM BEING THE MOST DIGITALIZED WHOLESALER IN ROMANIA
InterviewsCOFFEE IS OUR LOVE LANGUAGE
InterviewsBUILDING THE FUTURE OF ENERGY: ENEVO GROUP’S ONE-STOP-SHOP MODEL FOR THE ENERGY TRANSITION
InterviewsROOTED IN ROMANIA, BUILT TO DELIVER TECHNOLOGY FOR THE WORLD - EVANTAGE SOFT MODEL FOR GLOBAL IMPACT
NewsThe New S-Class: Refinement, Innovation and 140 Years of History
NewsSchneider Electric to become the Official Energy Technology Partner of McLaren Racing
News2026 consumer trends and industry insights
NewsRomania and Italy, the first ones applying handling fee on parcels below 150 euros from outside the EU. Customs duty comes next
NewsVodafone Foundation invests another 1.5 million lei in equipping neonatology units in Romania

The Customer Service concept is becoming a means for brand promotion – service quality creates a communication bridge between the business and the client

6 Nov 2015

Gabriel Prefac, Customer Service Director – Groupama Asigurari, speaker at the 12th edition of Customer Care Conference, explains which the main characteristics of the customer care market in Romania are.

The event, organized by Conference Arena, part of Marketing Insiders Group, will take place on November 12th 2015 at Golden Tulip Hotel in Cluj-Napoca. At the conference, top & middle managers from various industries are expected: telecom, pharma, energy insurances, finances, auto, etc.

For more information, please access the Romanian version of the article, here, or the official webpage of the event, www.conference-arena.com.