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Groupama Asigurari registered in 2013 the lowest number of complaints addressed to the FSA in the top five insurance companies in Romania, both in number and reported to the number of contracts in force.
Share of complaints in 2013 in the total amount of contracts (active at the end of September) was 0.034%, the lowest in the insurance industry, which recorded an average weight of 0.115%. Of the total number of complaints received by Groupama Asigurari in 2013, only 10.86% were justified, 8% less than the previous year.
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