loader

articles

15 results (tag: clienti)

What measures should be taken to improve customer experience

A well-executed recall strategy can be an efficient part of the strategy dedicated to…

The use of the new communications channels in client relationships is increasing

According to Interactive Intelligence Group Inc., the role of mobile applications, of social media…

Over 80% of the customers who are trying to reach a company’s contact center are put on hold

In order increase the client’s level of satisfaction, at a global level, more and…