5 ways the role of the CEOs changes now

5 ways the role of the CEOs changes now

Elena Badea, Managing Director, Valoria Business Solutions

The role of a CEO has undergone significant transformations in the past few years, due to the complex and diverse challenges present in the business environment. With artificial intelligence revolutionizing the way companies operate, CEOs are now forced to re-adapt strategies and embrace the power of technology in all areas of business, sales efficiency, team management and sustainable development.

The CEO's traditional ways of taking action must now include the ability to extract actionable insights from the analytical data provided by artificial intelligence. These give the role a strong competitive advantage. There are several ways CEO roles are changing now, in the age of AI. Integrating AI-based technology enables CEOs to create agile sales processes that respond to customer needs, lower costs, and accelerate revenue growth.

1. Strategic alignment: Orchestrating the fusion of human expertise and AI technologies

New role: From sole decision-maker to AI-enabled strategist

In the pre-AI era, CEOs shouldered the responsibility of decision-making based on their expertise and insights. However, in the AI era, CEOs are required to navigate the integration of AI technologies into their sales strategies. Together with the other executives, they must identify the areas where AI can enhance decision-making, automate routine tasks, and provide valuable data-driven insights. By aligning strategic objectives with AI capabilities, CEOs can unlock the full potential of their sales teams, improve operational efficiency, and drive revenue growth.

Relevant example: Many CEOs and leadership teams in the retail industry focus on integrating AI-powered analytics platforms to gain actionable insights from customer data, enabling personalized marketing campaigns and improving overall customer experience. This is estimated to result in a 25% increase in sales and a 15% reduction in customer churn.

2. Embracing AI augmentation: Empowering sales teams with intelligent tools

New role: From traditional sales management to AI-augmented sales enablement

Historically, CEOs focused on managing sales teams using traditional methodologies. However, in the AI era, CEOs must embrace AI augmentation to empower their teams. AI-powered tools, such as predictive analytics, chatbots, and virtual assistants, can equip sales representatives with valuable customer insights, personalized recommendations, and efficient workflow automation. CEOs play a crucial role in championing the adoption of these technologies, fostering a culture of continuous learning, and ensuring effective utilization of AI tools.

Relevant example: A CEO in a professional services company implements AI-powered chatbots and virtual assistants for sales representatives, enabling them to handle customer inquiries promptly and gather valuable customer data. This leads to a 30% reduction in response time, an increase in lead conversion rate by 20%, and improved customer satisfaction.

3. Customer-centricity amplified: Leveraging AI for personalization and customer engagement

New role: From traditional customer relationship management to AI-driven personalization

In the AI era, CEOs need to harness AI's capabilities to deliver hyper-personalized customer experiences. By leveraging AI technologies, CEOs can analyze vast amounts of customer data, identify patterns, and tailor their offerings to individual preferences. This enables CEOs to build stronger customer relationships, drive customer loyalty, and gain a competitive edge in the market.

Relevant example: A company in the e-commerce industry employs AI algorithms to analyze customer browsing and purchase history, enabling personalized product recommendations. This results in a 40% increase in average order value and a 25% improvement in customer retention.

4. Data-driven decision-making: Leveraging AI analytics for insights and forecasting

New role: From gut instincts to data-backed decision-making

Gone are the days of CEOs relying on their intuition for decision-making. In the AI era, CEOs embrace data-driven decision-making by leveraging AI analytics. AI tools can process vast amounts of data in real-time, providing CEOs with actionable insights, forecasting market trends, and identifying potential growth opportunities. CEOs who effectively harness AI analytics can make informed decisions that optimize business performance and drive revenue growth.

Relevant example: A company in the manufacturing company employs AI-powered predictive analytics to forecast demand patterns and optimize inventory management. This leads to a 15% reduction in excess inventory, a 20% decrease in stock-outs, and improved cash flow.

5. Ethical and responsible AI leadership: Safeguarding trust and ensuring fairness

New role: From oversight to ethical governance in AI implementation

With the rise of AI, CEOs must address ethical considerations surrounding AI implementation. CEOs are responsible for ensuring that AI systems are designed and deployed ethically, safeguarding customer privacy, and avoiding bias or discrimination. CEOs should champion the development and adherence to AI governance frameworks, fostering transparency, accountability, and responsible AI practices.

Relevant example: In the financial services industry, prioritizing transparency and fairness with AI-driven credit scoring models ensures unbiased lending decisions and building trust with customers. This leads to a 35% increase in customer satisfaction.

In conclusion

Artificial Intelligence is changing the way business works, and CEOs need to accept that their role is changing. By strategically aligning with the potential brought by AI-based technologies, introducing data-driven decision-making and mechanisms with ethical corporate governance, CEOs can harness the power of AI for business growth. In Romania, as companies increase AI adoption, CEOs have the opportunity to leverage these technologies to grow in a competitive market.

About Valoria

Valoria is a consulting, training, and executive coaching company. Through our services, we help entrepreneurs to grow their business and make success concrete and predictable. Companies turn to us for marketing, human resources and sales consulting. We often respond to requests for training or coaching of management teams. Competence, trust, innovation and passion are the values we uphold in everything we do. We build long-term partnerships and collaborations, because we offer guaranteed results and the best quality, at the right price. In 2022, the Daily Finance publication nominated Valoria in the Top 20 management consulting companies in Bucharest. Find out more at: www.valoria.ro